Yes — free standard shipping on all US orders. No minimum order required. Free shipping is applied automatically at checkout.

Most orders ship within 1–3 business days. Standard delivery takes 5–10 business days after shipment. You'll receive a tracking number by email once your order ships.

Yes. You'll receive a tracking email once your order ships. You can also track it on our Track Order page.

We currently ship within the United States only. International shipping is coming soon.

We accept returns for items that arrive damaged or defective within 7 days of delivery. Photo evidence of the damage is required. We do not accept change-of-mind or sizing returns, so please check the size guide carefully before ordering.

Email us at towelandtone@gmail.com within 7 days with your order number and a clear photo of the damage. We'll resolve it quickly.

Small fits US Women's 5–8 / Men's 4–7. Large fits US Women's 8.5–12 / Men's 7.5–11. Both have trim lines for a precise fit.

Our Ortho Stretch Cushion Shoes use EU sizing (36–45). See the size chart on the product page. If between sizes or wide-footed, size up.

Yes — most closed-toe shoes: sneakers, boots, walking shoes, casual footwear. Remove the existing insole before inserting for best results.

Yes. Both our insoles and shoes are designed to address the root causes of plantar fasciitis — poor arch support, heel impact, and overpronation. Many customers report relief within the first week.